Frequently Asked Questions
Frequently Asked Questions
We understand you might have a million questions for us, so we’ve tried to group our most frequently asked questions all in one place! Making sure your dog is well cared for is so important so take a look through the below questions to discover how Paws & Play can provide both you and your dog with reassurance, security and fun. Can’t find what you’re looking for here? Contact us today and we’ll get back to you with the answer...
We are happy to take your pup when it is 6 months old or older, if we assess it is ready. We have separate areas in our centre to ensure dogs of similar temperaments are matched together so your dog will always been around likeminded dogs.
Dogs younger than 6 months old need a lot of sleep and shouldn't have too much exercise due to their growing joints and therefore, pups who join us when they're 6 months old will need to begin on a half day session. We would love to welcome your pup to our pack once they're old enough.
To ensure all dogs in our care enjoy fun, non-competitive play, we require all dogs who attend our day care to spayed/neutered. All dogs must be 'done' before or as close to their first birthday as possible. This is a requirement of our license from the council, for the safety of the dogs in our care.
We're happy to welcome your dog to day care before they have their procedure (before 1 year old), on the basis that they're not 'overly friendly' to our other pups. All dogs are monitored the entire time they're at day care and should they be too friendly to our other pups, they may be asked to take a break until after their procedure.
Studies have shown that mature, entire dogs can be singled out by other dogs when in a social setting so along with our license, to avoid any conflict, this is why we ask mature (1 year+) pups to be neutered. A female who hasn't been spayed can release pheromones when coming into season that may disrupt other dogs at the centre.
We accept all breeds to our day care! All dogs will have to pass a half day assessment in order to attend day care. This is to check how they interact with the other dogs, what groups they fit into, what their temperament is like and whether day care is right for them.
We do have separate areas in our center so the dogs can be grouped into similar temperaments. For example, the zoomie dogs might be grouped together whilst the quieter, lazy players are enjoying some chilled time on the couches or the rugs! Our Thursday sessions are restricted to small to medium dogs as standard.
For the safety of all dogs in our care, whoever picks up your dog must be registered with us. As the owner, (as per the initial meet & greet and stated on the sign up forms), you can authorise others to collect you pup by sending us a WhatsApp or Email. It is important to note, we cannot let a dog go home with someone who you, as the owner, has not authorised prior to collection.
To ensure all our dogs are as healthy as can be, all dogs need up-to-date protection to be a member of the Paws & Play clan. Ideally this would be in the form of annual boosters (distemper, parvovirus, hepatitis, leptospirosis). A valid titre test from the vets will be accepted too.
All dogs who come into contact with other dogs must have their Kennel Cough vaccination - this is therefore all day care dogs. Fortunately, the majority of kennel cough cases are not serious and pass after a few weeks, but it is very contagious. It’s not just kennels that your dog can get kennel cough from, your dog can get it from a just coming into contact with another pooch. Please note: kennel cough is not given as standard (unlike boosters/puppy jabs). It is usually a quick squirt up the nose as apposed to an injection. Please ensure your dog has had this before its first day.
Most female dogs come into season before they are 1 - depending on their size and breed. If you spot signs that your dog may be coming into season, it is very important that you notify us immediately. Your little lady will be unable to attend day care for the duration of her heat and potentially a week or so after she has stopped showing signs as male dogs can still be overly friendly during this stage. We will be in constant contact with you so we can get her back to her friends as quickly and safely as possible.
After her season, it is important to call your vet to book your dog in to be spayed. In female dogs, the timing of her spay is important so please do call your vet for advice on her spay.
Yes, we are insured to professionally care for dogs with specialist animal activity insurer, Cliverton. Our insurance policy covers public liability, custody and control of your dog, loss of keys and much, much more. You may request proof of this at your initial meet & greet, should you wish to have a look over it.
Yes, we are licensed with East Riding of Yorkshire Council and fully comply with Defra's Animal Welfare: Dog Day Care regulations. We will have achieved the highest rating and will always strive to provide the very best facilities and care for our puppers!
We need to meet your dog before it can attend day care and therefore require owners to book a free meet & greet! Click here to fill in the day care form and book in your meet and greet online. Please note: if you can't see any available meet & greet slots, please email us to check availability and we'll confirm if we're full or not.
Our half day assessments are simply your dog's first day! We only allow new dogs to attend for half day sessions at first to ensure they settle in and to minimise disruption for the other dogs.
All dogs will have to pass a half day assessment in order to attend day care going forwards. This is to check how they interact with the other dogs, what groups they fit into, what their temperament is like and whether day care is right for them. Some dogs can take longer to settle than others and owners will be kept up to date with their dogs progress throughout the first few weeks (and of course via Pupdates throughout).
It is important for assessments that the owner is not present as this changes the dynamic for all dogs. But don't worry, you'll receive multiple pictures and updates throughout!
No, sorry! Every dog who attends our day care has to pass a half day assessment to ensure day care is the right environment for them - which it isn't for all dogs. Our clan are all the very best of friends so it's important to us that those who attend day care, attend regularly (at least half a day a week) as to not disrupt their routine and the rest of the pups.
Short answer: yes!
Long answer: we're more than happy to have rescue dogs attend day care (as long as they pass their assessment of course), however we do ask that they have been in your family for at least 6 - 9 months before they attend. This is so you know their likes, dislikes and temperament. We must ensure that your dog, the other dogs and our staff are comfortable and thus your dog must be able to trust us and be happy without you in attendance. We do have some successful rescue dogs in attendance who have settled instantly however, as all rescue dogs have a different story, they are closely monitored and owners kept up to date with their progress. As socialising with new dogs and humans alike in a new environment can be daunting for any dog, your rescue must have been socialised prior to attending with dogs and humans. It's important to us that your dog feels at home here and therefore they must be comfortable and confident in new situations with new company.
Yes of course. You'll meet at least one of us at the meet & greet anyway but we're more than happy for you to visit the centre to see where your dog will spend the day.
As our dogs are our priority however, it will have to be outside hours so as not to upset the dogs routine. You can contact us for more information or to arrange a visit.
We are proud to say that we only accept social pups so it is unlikely that your dog won't get on with another dog. However, we understand this may happen from time to time and therefore have different areas within our center. This is to allow dogs with different temperaments and playing styles to spend their time with likeminded pups.
All dogs who attend day care must pass a half day assessment to ensure they're social, are going to have a great time and not cause any trouble. This is to ensure their safety, the other dog's safety and our staff's safety. But don't worry, as long as your dog is sociable, they should pass with flying colours!
As socialising with new dogs and humans alike in a new environment can be daunting for any dog, we ask that your dog be socialised to some extent in your presence prior to attending. Generally, if a dog who has no prior experience of being around other dogs attends day care, due to the fact they are in a foreign environment with dogs and people they don't know very well, they can be very anxious and unsettled. It's important to us that your dog feels at home here and therefore they must be comfortable and confident in new situations with new company.
Similarly, if your dog has separation anxiety from you, they may struggle without you being present which could disrupt the other dogs and adversely effect your pup.
We hold full insurance and are trained in canine first aid. We all know however that dogs can do crazy things and they may become unwell or injured when at day care. Owners will be contacted as soon as possible in this situation (and the emergency contact given will be contacted as well, should we be unable to get hold of the owner). If needed, dogs will be taken to the nearest vets (this may not be the dog's usual registered vet) to get the treatment they need. We will have consent to act as the pups guardians when they're in our care and will do everything in our power to make sure your dog is back on its feet and running around in no time!
Yes! All of our customers can book in ad hoc days, should they be needed (and we have availability). You must be an existing P&P customer (thus your dog must attend regularly) but should you need to change a day here and there or add an additional day or two in every now and again, that's fine! You can request your additional day(s) online, via your portal log in.