Frequently Asked Questions
Frequently Asked Questions
We understand you might have a million questions for us, so we’ve tried to group our most frequently asked questions all in one place! Making sure your dog is well cared for is so important so take a look through the below questions to discover how Paws & Play can provide both you and your dog with reassurance, security and fun. Can’t find what you’re looking for here? Contact us today and we’ll get back to you with the answer...
We are happy to take your pup when it has had all of its vaccinations.
We accept all breeds to our day care! All dogs will have to pass a half day assessment in order to attend day care. This is to check how they interact with the other dogs, what groups they fit into, what their temperament is like and whether day care is right for them.
We do have separate areas in our center so the dogs can be grouped into similar temperaments. For example, the zoomie dogs might be grouped together whilst the quieter, lazy players are enjoying some chilled time.
For the safety of all dogs in our care, whoever picks up your dog must be registered with us. As the owner, (as per the initial meet & greet and stated on the sign up forms), you can authorise others to collect you pup by sending us a WhatsApp or Email. It is important to note, we cannot let a dog go home with someone who you, as the owner, has not authorised prior to collection.
To ensure all our dogs are as healthy as can be, all dogs need up-to-date protection to be a member of the Paws & Play clan. Ideally this would be in the form of annual boosters (distemper, parvovirus, hepatitis, leptospirosis). A valid titre test from the vets will be accepted too.
All dogs who come into contact with other dogs must have their Kennel Cough vaccination - this is therefore all day care dogs. Fortunately, the majority of kennel cough cases are not serious and pass after a few weeks, but it is very contagious. It’s not just kennels that your dog can get kennel cough from, your dog can get it from a just coming into contact with another pooch. Please note: kennel cough is not given as standard (unlike boosters/puppy jabs). It is usually a quick squirt up the nose as apposed to an injection. Please ensure your dog has had this before its first day.
Most female dogs come into season before they are 1 - depending on their size and breed. If you spot signs that your dog may be coming into season, it is very important that you notify us immediately. Your little lady will be unable to attend day care for the duration of her season and potentially a week or so after she has stopped showing signs as male dogs can still be overly friendly during this stage. We will be in constant contact with you so we can get her back to her friends as quickly and safely as possible.
After her season, it is important to call your vet to book your dog in to be spayed. In female dogs, the timing of her spay is important so please do call your vet for advice on her spay.
Yes, we are insured to professionally care for dogs with specialist animal activity insurer. The insurance policy covers public liability, custody and control of your dog, loss of keys and much, much more.
Yes, we are licensed with East Riding of Yorkshire Council and fully comply with Defra's Animal Welfare: Dog Day Care regulations.
We need to meet your dog before it can attend day care and therefore require owners to book a free meet & greet! Click here to fill in the day care form and book in your meet and greet online. Please note: if you can't see any available meet & greet slots, please email us to check availability and we'll confirm if we're full or not.
Our half day assessments are simply your dog's first day! We only allow new dogs to attend for half day sessions at first to ensure they settle in and to minimise disruption for the other dogs.
All dogs will have to pass a half day assessment in order to attend day care going forwards. This is to check how they interact with the other dogs, what groups they fit into, what their temperament is like and whether day care is right for them. Some dogs can take longer to settle than others and owners will be kept up to date with their dogs progress throughout the first few weeks (and of course via Pupdates throughout).
It is important for assessments that the owner is not present as this changes the dynamic for all dogs. But don't worry, you'll receive multiple pictures and updates throughout!
Every dog who attends our day care has to pass a half day assessment, once you dog has passes this assessment then they can attend as often as they like.
All the staff are trained and will observe body language so if there is any concern that one dog isn't getting along with another then the group will be divided so that all dogs socialise with dogs they get along with.
Absolutely, all the staff with work hard to ensure your dog feels safe and comfortable whilst they are at the daycare
We hold full insurance and are trained in canine first aid. We all know however that dogs can do crazy things and they may become unwell or injured when at day care. Owners will be contacted as soon as possible in this situation (and the emergency contact given will be contacted as well, should we be unable to get hold of the owner). If needed, dogs will be taken to the nearest vets (this may not be the dog's usual registered vet) to get the treatment they need. We will have consent to act as the pups guardians when they're in our care and will do everything in our power to make sure your dog is back on its feet and running around in no time!